The laboratory serves both internal and external customers. Some of the key customers include;

• Government institutions and Ministries;
• Product manufacturers;
• Importers and distributors;
• Exporters;
• Researchers;
• Wholesalers and retailers; and
• International organizations (e.g WHO).

The Laboratory offers various services including:

Analysis of samples

The laboratory performs analysis of medicines, medical devices, In-vitro diagnostics, tobacco products and non-regulated products.

The Quality Control testing is performed against national and international standards such as Pharmacopoeias, ISO standards, etc. Testing results are released within a period stipulated in the Customer Client Service Charter.

For more information about analysis of regulated and non-regulated products click here.

Process flow

Laboratory Information Management System (LIMS) is provided for documentation of all sample information.

Training

Various training on laboratory operations and systems are provided to interested customers. Training is conducted at a fee and could be in the form of attachments, short courses, tours, internships, and field work.

Trainings offered are as follows;

• Training on Quality Management System – ISO/IEC 17025 (Competence of Testing and Calibration Laboratories)
• Training on laboratory analytical techniques
• Training on analytical method development and validation
• Training on microbiological testing
• Training on Good Clinical and Laboratory Practices
• Training on Quality Management System – ISO 15189 (Medical Laboratories requirements for quality and competence)

Consultancy services

Consultancy services is provided in all areas of laboratory operations and quality management system.

For more information about fees and charges on our services please click here