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Posted On: Apr 20, 2020

TANZANIA MEDICINES AND MEDICAL DEVICES AUTHORITY

DRAFT TMDA CLIENTS’ SERVICE CHARTER FOR STAKEHOLDER COMMENTS AND CONSULTATION

  1. The Tanzania Medicines and Medical Devices Authority (TMDA) has reviewed its third edition of the Clients’ Service Charter (CSC).
  2. The review has been triggered by the need to bolster the quality of services offered and to move in line with changes in legislation and introduction of more sophisticated information management system that responds well to customer needs and expectations.
  3. Significantly, we have also reduced the timelines for almost all services we currently offer to our customers in this new fourth edition. This has been done taking congruence of the government’s efforts to industrialize our nation, reduce turn-around times, working in a speedy fashion and increase efficiency and effectiveness.
  4. The revised version of the CSC is available at this link Clients' Service Charter.
  5. Please download this new version, go through the same critically and send your comments, opinions or suggestions to TMDA through the following email address – info@tmda.go.tz or by letter addressed to the Director General or phone numbers highlighted below.
  6. We will be glad to receive your comments on or before 30th April 2020.
Issued by:
Acting Director General,
Tanzania Medicines and Medical Devices Authority (TMDA),
Mwanza Street, Block T, Plot No.6,
P. O. Box 1253, Dodoma Or
P. O. Box 77150, Dar es Salaam
Phone: +255 22 2452108/2450512/2450751
Fax: +255 22 2450793
Hotline: 0800110084
Email: info@tmda.go.tz, Website: www.tmda.go.tz